- We ship to all 50 States and Canada Order Now 714-234-6899/714-452-7679

Frequently Asked Questions

General Question

All fresh ingredients are locally sourced. Beef Jerky all made in the US. Seafood, dried fruit, candies are from the US, Thailand, Taiwan and Vietnam.

Not at the moment, we want to focus on growing our website and company before we expand.

We currently use USPS and Fedex. However it depends on the region we ship the products to, we will choose the best shipping courier options for our customers.

Normally 3-5 day business days. Weather conditions may slow shipment times. Typically, it takes one day to process and ship out the order.

All the beef jerky, pickled products, and seafood must be refridgerated after opening. All other products should be kept in a cool, dry place.

No, we do not accept returns for any food items due to Health Safety.

It depends on the availability of the products. Please send us any inquiry to our email. [email protected]

If you need to update your shipping address, please email us at [email protected] within 24 hours since placing the order! As long as the order has not been processed, we will be able to update the address. If the order has shipped, we cannot change the shipping address en route.

If your order is returned to sender, we can resend the order to you; but you are responsible for covering the shipping cost.

If your order is sent to an incorrect address due to incorrect input by the customer, we are not responsible for this issue. 

Frequently Asked Questions

Shipping & Return

All orders are processed within 3-5 business days after payments. 

During holidays and peak shopping season or weather conditions, please be aware that for processing will take longer. 

Delivery time depends on destination. We will email a tracking number to your email or phone number when your order is shipped. 

Please email or call us if you want to cancel your order or make any changes, let us know as soon as possible. 

We cannot guarantee any cancellations or modifications if your order has already been processed. We will try our best to satisfy your request. We can not change the shipping address if the order is en route. If the customer has inputted the wrong address, we are not responsible for any loss, returned package or refunds.

We are not able to accept returns for food. However, if the company send wrong product or the package not open or package is damaged, send us a photo of the item and the order number at [email protected] &714-452-7679, we will do our best to take care of it.

Tất cả những đơn hàng của khách sẽ được gửi đi từ 2 -5 ngày có thể nhận được tuỳ theo tiểu bang gần hoặc xa,hàng sẽ đi chậm hơn nếu đặt hàng vào những dịp lễ tết. Công ty sẽ gửi mã số gửi hàng cho khách vào email hoặc số điện thoại.Nếu khách hàng muốn huỷ đơn hàng xin vui lòng email hoặc gọi điện thoại cho công ty sớm nhất có thể : [email protected] HOẶC 714-452-7679.

Công ty không bảo đảm đơn hàng có thể huỷ nếu khách hàng không thông báo cho công ty sớm nhất.Chúng tôi không thể thay đổi địa chỉ nếu hàng đã gửi đi,khách hàng viết sai địa chỉ gửi của mình,công ty không chịu trách nhiệm trả lại hay đền hàng cho khách.Công ty không đổi trả đồ ăn để đảm bảo an toàn vệ sinh thực phẩm, chỉ nhận đổi trả lại hàng nếu hàng chưa mở hoặc bên công ty gửi sai sản phẩm.Xin quý khách chụp hình và gửi qua email hoặc số điện thoại cho công ty ([email protected] & 714-452-7679), chúng tôi hân hạnh được phục vụ khách hàng.Cảm ơn khách hàng đã lựa chọn tin tưởng khô bò cali .